How I led end-to-end UX design and product ownership to empower 100+ sustainability managers and eliminate hours of manual support work.
While the contents of my work are under NDA, this case study highlights the main scope of work and outcomes. If you'd like to dive deeper and see the actual designs - email me!
8 months
Product Design & Owner Intern
Product Design & Owner Intern
Brightly, a Siemens Company
Brightly, a Siemens Company
Figma, Pendo, Figjam
During my internship with Brightly last summer, I led the end-to-end design of a critical sustainability platform integration while balancing dual responsibilities as both UX Designer and Product Owner.
Working alongside managers and team leads who championed ownership and autonomy, I conducted user research that influenced organizational-level decisions and delivered features now used by Sustainability Managers, Implementation Partners, and Building Managers across North America.
Performed competitive analysis and workflow mapping.
Led user interviews, surveys, and usability testing for Energy Manager and ESPM Integration.
Gathered and synthesized user requirements from internal service teams and end-users to identify pain points and opportunities.
Led the design process for Brightly’s energy monitoring platform integration, from designing wireframes and user flows, to iterating based on feedback, and delivering final designs with user stories for development.
Led the migration of historical client feedback into Pendo, Brightly’s product analytics and feedback tool.
Completed Pendo Essentials for Workforce Apps certification to ensure effective implementation.
Worked closely with UX designers, developers, and product owners to align design decisions with technical feasibility and business goals, ensuring smooth handoff from design to development.
Leveraged my software development background to identify APIs and provide technical recommendations during PO meetings.
Worked closely with UX designers, developers, and product owners to align design decisions with technical feasibility and business goals, ensuring smooth handoff from design to development.
Leveraged my software development background to identify APIs and provide technical recommendations during PO meetings.
Led the design process for Brightly’s energy monitoring platform integration, from designing wireframes and user flows to iterating based on feedback, and delivering final designs with user stories for development.
Led the migration of historical client feedback into Pendo, Brightly’s product analytics and feedback tool.
Completed Pendo Essentials for Workforce Apps certification to ensure effective implementation.
Hours/week saved per user
Sustainability Managers empowered
Major initiatives led
User stories written & refined
As a UX and Product Owner intern, I contributed to three key initiatives at Brightly that leverage both my technical background and product design skills.
Led end-to-end user research for Brightly's energy consumption monitoring platform, collaborating directly with services teams to gather requirements, create wireframes, and translate user feedback into actionable features and user stories.
Conducted competitive analysis and technical feasibility assessment for integrating Brightly's facilities management platform with ENERGY STAR Portfolio Manager, leveraging software development expertise to identify optimal APIs and guide product decisions.
Spearheaded the migration of external client feedback into Pendo's analytics platform, earning Pendo Essentials certification and establishing a unified feedback system that enables user voting on feature priorities.
Conducted competitive analysis and technical feasibility assessment for integrating Brightly's facilities management platform with ENERGY STAR Portfolio Manager, leveraging software development expertise to identify optimal APIs and guide product decisions.
Early on, I learned that it’s perfectly normal for some designs to get descoped or set aside. Rather than taking this personally, I recognized that design decisions are driven by business needs and changing priorities. Maintaining flexibility and focusing on the project’s broader goals allowed me to grow as a resilient and strategic designer.
Projects often move fast and sometimes limited budgets and tight timelines mean that not every step can be executed as planned. For example, after initial user testing and implementing feedback, we didn’t have the bandwidth for a second round of formal testing. To ensure some level of insight, I guided a fresh team member through the new designs, asking them to evaluate the experience from a user’s perspective. It wasn’t perfect—but was a practical solution given our constraints.
It’s important to adapt, but sometimes you have to stand your ground, even under pressure. On one project, internal process stakeholders had already reviewed our UI, and tight deadlines made skipping further user testing tempting. My team and I insisted on a quick round of testing with end users, balancing project urgency with the need for real feedback. This approach ensured our designs genuinely met user needs before launch.
Mastering features like auto layout in our design tools greatly accelerated my workflow. It became significantly easier to iterate on designs, incorporate feedback, and prepare files for handoff. This efficiency allowed for rapid refinements and greater overall team agility throughout the project.
While the contents of my work are under NDA, this case study highlights the main scope of work and outcomes. If you'd like to dive deeper and see the actual designs - email me!
During my internship with Brightly last summer, I led the end-to-end design of a critical sustainability platform integration while balancing dual responsibilities as both UX Designer and Product Owner.
Working alongside managers and team leads who championed ownership and autonomy, I conducted user research that influenced organizational-level decisions and delivered features now used by Sustainability Managers, Implementation Partners, and Building Managers across North America.
Performed competitive analysis and workflow mapping.
Led user interviews, surveys, and usability testing for Energy Manager and ESPM Integration.
Gathered and synthesized user requirements from internal service teams and end-users to identify pain points and opportunities.
Led the design process for Brightly’s energy monitoring platform integration, from designing wireframes and user flows, to iterating based on feedback, and delivering final designs with user stories for development.
Led the migration of historical client feedback into Pendo, Brightly’s product analytics and feedback tool.
Completed Pendo Essentials for Workforce Apps certification to ensure effective implementation.
Worked closely with UX designers, developers, and product owners to align design decisions with technical feasibility and business goals, ensuring smooth handoff from design to development.
Leveraged my software development background to identify APIs and provide technical recommendations during PO meetings.
Worked closely with UX designers, developers, and product owners to align design decisions with technical feasibility and business goals, ensuring smooth handoff from design to development.
Leveraged my software development background to identify APIs and provide technical recommendations during PO meetings.
Led the design process for Brightly’s energy monitoring platform integration, from designing wireframes and user flows to iterating based on feedback, and delivering final designs with user stories for development.
Led the migration of historical client feedback into Pendo, Brightly’s product analytics and feedback tool.
Completed Pendo Essentials for Workforce Apps certification to ensure effective implementation.
Hours/week saved per user
Sustainability Managers empowered
Major initiatives led
User stories written & refined
As a UX and Product Owner intern, I contributed to three key initiatives at Brightly that leverage both my technical background and product design skills.
Led end-to-end user research for Brightly's energy consumption monitoring platform, collaborating directly with services teams to gather requirements, create wireframes, and translate user feedback into actionable features and user stories.
Conducted competitive analysis and technical feasibility assessment for integrating Brightly's facilities management platform with ENERGY STAR Portfolio Manager, leveraging software development expertise to identify optimal APIs and guide product decisions.
Spearheaded the migration of external client feedback into Pendo's analytics platform, earning Pendo Essentials certification and establishing a unified feedback system that enables user voting on feature priorities.
Conducted competitive analysis and technical feasibility assessment for integrating Brightly's facilities management platform with ENERGY STAR Portfolio Manager, leveraging software development expertise to identify optimal APIs and guide product decisions.
Early on, I learned that it’s perfectly normal for some designs to get descoped or set aside. Rather than taking this personally, I recognized that design decisions are driven by business needs and changing priorities. Maintaining flexibility and focusing on the project’s broader goals allowed me to grow as a resilient and strategic designer.
Projects often move fast and sometimes limited budgets and tight timelines mean that not every step can be executed as planned. For example, after initial user testing and implementing feedback, we didn’t have the bandwidth for a second round of formal testing. To ensure some level of insight, I guided a fresh team member through the new designs, asking them to evaluate the experience from a user’s perspective. It wasn’t perfect—but was a practical solution given our constraints.
It’s important to adapt, but sometimes you have to stand your ground, even under pressure. On one project, internal process stakeholders had already reviewed our UI, and tight deadlines made skipping further user testing tempting. My team and I insisted on a quick round of testing with end users, balancing project urgency with the need for real feedback. This approach ensured our designs genuinely met user needs before launch.
Mastering features like auto layout in our design tools greatly accelerated my workflow. It became significantly easier to iterate on designs, incorporate feedback, and prepare files for handoff. This efficiency allowed for rapid refinements and greater overall team agility throughout the project.
While the contents of my work are under NDA, this case study highlights the main scope of work and outcomes. If you'd like to dive deeper and see the actual designs - email me!
During my internship with Brightly last summer, I led the end-to-end design of a critical sustainability platform integration while balancing dual responsibilities as both UX Designer and Product Owner.
Working alongside managers and team leads who championed ownership and autonomy, I conducted user research that influenced organizational-level decisions and delivered features now used by Sustainability Managers, Implementation Partners, and Building Managers across North America.
Performed competitive analysis and workflow mapping.
Led user interviews, surveys, and usability testing for Energy Manager and ESPM Integration.
Gathered and synthesized user requirements from internal service teams and end-users to identify pain points and opportunities.
Led the design process for Brightly’s energy monitoring platform integration, from designing wireframes and user flows, to iterating based on feedback, and delivering final designs with user stories for development.
Led the migration of historical client feedback into Pendo, Brightly’s product analytics and feedback tool.
Completed Pendo Essentials for Workforce Apps certification to ensure effective implementation.
Worked closely with UX designers, developers, and product owners to align design decisions with technical feasibility and business goals, ensuring smooth handoff from design to development.
Leveraged my software development background to identify APIs and provide technical recommendations during PO meetings.
Worked closely with UX designers, developers, and product owners to align design decisions with technical feasibility and business goals, ensuring smooth handoff from design to development.
Leveraged my software development background to identify APIs and provide technical recommendations during PO meetings.
Led the design process for Brightly’s energy monitoring platform integration, from designing wireframes and user flows to iterating based on feedback, and delivering final designs with user stories for development.
Led the migration of historical client feedback into Pendo, Brightly’s product analytics and feedback tool.
Completed Pendo Essentials for Workforce Apps certification to ensure effective implementation.
Hours/week saved per user
Sustainability Managers empowered
Major initiatives led
User stories written & refined
As a UX and Product Owner intern, I contributed to three key initiatives at Brightly that leverage both my technical background and product design skills.
Led end-to-end user research for Brightly's energy consumption monitoring platform, collaborating directly with services teams to gather requirements, create wireframes, and translate user feedback into actionable features and user stories.
Conducted competitive analysis and technical feasibility assessment for integrating Brightly's facilities management platform with ENERGY STAR Portfolio Manager, leveraging software development expertise to identify optimal APIs and guide product decisions.
Spearheaded the migration of external client feedback into Pendo's analytics platform, earning Pendo Essentials certification and establishing a unified feedback system that enables user voting on feature priorities.
Conducted competitive analysis and technical feasibility assessment for integrating Brightly's facilities management platform with ENERGY STAR Portfolio Manager, leveraging software development expertise to identify optimal APIs and guide product decisions.
Early on, I learned that it’s perfectly normal for some designs to get descoped or set aside. Rather than taking this personally, I recognized that design decisions are driven by business needs and changing priorities. Maintaining flexibility and focusing on the project’s broader goals allowed me to grow as a resilient and strategic designer.
Projects often move fast and sometimes limited budgets and tight timelines mean that not every step can be executed as planned. For example, after initial user testing and implementing feedback, we didn’t have the bandwidth for a second round of formal testing. To ensure some level of insight, I guided a fresh team member through the new designs, asking them to evaluate the experience from a user’s perspective. It wasn’t perfect—but was a practical solution given our constraints.
It’s important to adapt, but sometimes you have to stand your ground, even under pressure. On one project, internal process stakeholders had already reviewed our UI, and tight deadlines made skipping further user testing tempting. My team and I insisted on a quick round of testing with end users, balancing project urgency with the need for real feedback. This approach ensured our designs genuinely met user needs before launch.
Mastering features like auto layout in our design tools greatly accelerated my workflow. It became significantly easier to iterate on designs, incorporate feedback, and prepare files for handoff. This efficiency allowed for rapid refinements and greater overall team agility throughout the project.
While the contents of my work are under NDA, this case study highlights the main scope of work and outcomes. If you'd like to dive deeper and see the actual designs - email me!
Got thoughts on design, or want to swap Spotify playlists over chai?
Got thoughts on design, or want to swap Spotify playlists over chai?
Got thoughts on design, or want to swap Spotify playlists over chai?